Frequently asked questions 2018-05-03T08:29:09+00:00


Everything you need to know about funerals.

What Would You Like to Know?

This list of frequently-asked-questions, as the other such lists on our website, was compiled through our professional experiences. But really, the thanks go to the hundreds of inquisitive, questioning families and individuals we’ve had the privilege of serving over the years: people who’ve asked the most commonly-asked questions you see here. If yours isn’t listed here, get the answer you need by calling us at 0722 401 861


  • What do funeral directors do?

    Essentially, a funeral director is trained to anticipate your needs and help you decide on the details of your service. But, in the end, it is you who knows your loved one best, so a director is here to simply help arrange any type of service that will honor and celebrate your loved one. Directors can be caregivers, planners, organizers and advisors all at once.

    They are trained to answer questions about grief, recognize when a person’s having difficulty coping, and recommend sources of professional help. Funeral directors can also link survivors with support groups at the funeral home or in the community.

  • Why do we need an obituary notice?

    An obituary notice serves to celebrate the life of a loved one. They’re also nice for friends and family of the deceased, as they detail the many memories and stories of a persons life.

    Publishing an obituary can also help take some of the burden of having to notify many people about funeral details off your plate. For more information, check out our guide on how to write a beautiful obituary.

  • Can I personalize my funeral service?

    Absolutely, in fact, we recommend it. After all, a funeral is a celebration of life and each life lived is unique.

    Funeral directors are happy to discuss any and all options to ensure your funeral is tailored to your wishes, and you’ll find that you can personalize services in many unique ways. You can reach out to us at any time to explore your options, or view our service page for more information.

  • Is cremation a substitute for a funeral?

    Cremation is an alternative form of final disposition, but it can and frequently does still follow a funeral service. We can assist you with the necessary information about cremation, including the details of several wonderful cremation burial options or ash scattering, if this is an avenue you wish to explore.

  • Can I have a visitation period and a funeral service if cremation is chosen?

    Absolutely! Cremation does not mean you cannot have a visitation period and a funeral service. Cremation is simply one option for final disposition of the body.

  • What should I do if the death occurs in the middle of the night or on the weekend?

    We are available 24 hours a day, seven days a week. All you need to do is place a call to us at 0722 401 861 . We can help lead you in the right direction.

  • What should I do if a death occurs while away from home?

    Your funeral director can help you if a death occurs anywhere on the globe. The director will coordinate all arrangements that are needed to get your loved one safely back to his or her community. Please refer to When A Death Occurs for the key steps you can follow in the event this occurs.

  • Is embalming mandatory by law?

    It is not, but there are factors of time and health that may make embalming either appropriate or necessary. Please note that embalming may be required if the deceased is being transported by air to another country where local laws need to be observed. You can always contact us if you have questions on this subject, as we know it can be an unfamiliar subject to many.

  • Funerals seem so expensive – why is that?

    When you’re in the middle of planning a funeral, it seems like there are so many costs that go along with it.

    That’s because funerals incorporate many elements, from viewing rooms and chapels to limousines and caskets. But each of these elements help ensure that every detail is perfect, and there are options available for every preference and budget. We can help you decide what options are right for you.

FAQs on Embalming

  • What is Embalming?

    Embalming is the temporary disinfection, preservation, and restoration of the body. During the embalming process, the body is washed and dressed and cosmetics are applied.Embalming is the temporary disinfection, preservation, and restoration of the body.

  • Is embalming necessary?

    If the body has to be transported to a country that requires embalming, then yes, it is necessary. Otherwise the decision is up to you. Some religious traditions forbid embalming. If your religion allows it, we recommend embalming if there is a long wait before burial or cremation

  • How well does it preserve the body?

    Embalming does not preserve the human body forever; it merely delays the inevitable and natural consequences of death. The rate of decomposition will vary, depending on the strength of the chemicals and methods used, and the humidity and temperature of the final resting place.If you would like to learn more on this service, feel free to contact us.

  • Why is embalming promoted?

    The funeral industry promotes embalming and viewing as a way to show “proper respect for the body.” Many funeral directors believe that seeing the body is a necessary part of the grieving process.

FAQs on Cremation

  • Do I need a casket if I choose cremation?

    For sanitary reasons, many crematories require a combustible, leak-proof, covered container.

  • Can I have a visitation period and a funeral service if cremation is chosen?

    Absolutely. Many families choose a traditional service before a cremation.

  • What can be done with the cremated remains?

    With cremation you have a number of options. The cremated remains can be interred in a cemetery plot or retained by a family member -usually in an urn, scattered on private property or at a place that was important to the deceased.

FAQs on Funeral Costs

  • How much does a funeral cost?

    The cost of a funeral depends entirely on your wishes for the funeral. Funeral costs are made up of professional services, charges for transporting the body and presentation of the body, casket costs, vehicle charges, and fees for the doctor, minister, or cremation. Personalizing a funeral is also a factor in the cost. While we have many options to help you memorialize your loved one in a meaningful way, those options all have costs attached.

  • Why are funerals so expensive?

    Funerals are expensive because they require a lot of work from a lot of people. Funeral directors spend as much as 40 hours working on a single funeral. The funeral home needs to operate 24 hours a day, 7 days a week to ensure that we’re available when a death occurs. Funeral costs also include merchandise such as the casket or the urn and services such as processing of paperwork, florists and placing the obituary in the newspaper or online obituary

  • What happens if I have a problem with how a funeral was handled?

    We take pride in caring for the families who trust us during this difficult time. However, sometimes things can go wrong, and if they do, you are not alone. Funeral service in Kenya is regulated by the Funeral Services Association of Kenya (FUSAK) and state licensing boards.
    If a problem occurs, feel free to discuss it with the funeral director.

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